Passengers of delayed MIAT flight compensated
Passengers of the Boeing 737-800 MIAT ОМ136 Berlin-Moscow-Ulaanbaatar flight were stuck in Sheremetyevo International Airport in Moscow due to technical service failure and a snowstorm since Sunday March 24th. After three days of delay the passengers arrived in Mongolia on Wednesday March 27th.
Passengers who stayed in Sheremetyevo International Airport who were forced to sleep on the floor for days have decided to administer a claim to the Authority for Fair Competition and Consumer Protection (AFCCP). The claim states the Mongolian Airline Company`s failure to its 120 passengers` comfort and accommodation, causing passengers to sleep on the floor near to Duty Free stores at the airport like refugees. According to the A/71 direction by the director of the MIAT Company on January 21st 2013, passengers are allowed to have compensation of 200 US dollars for flights over 3500 km in the case of being denied-boarding, delays and cancelation of flights.
The responsibility also lies with MIAT for its passengers to be served food, drink, given accommodation and transportation during the delay.
A spokesperson for MIAT made a statement regarding the compensation.
“The ОМ136 Berlin-Moscow-Ulaanbaatar flight was delayed for two days due to technical failure and weather conditions from March 24th to March 26th. It was found that a tire should be replaced during technical checks just before departing Moscow. The company took action to bring a tire from Mongolia on a plane but we failed at the customs warehouse due to a Russian customs regulation issues.
Due to these conditions the process of replacing the tire would certainly take time. Hence MIAT authority reached a decision and sent a plane to collect its passengers at 19.30 pm on Tuesday March 26th. Passengers arrived at 10.30 am on Wednesday March 27th.
The MIAT Airline Office in Moscow provided passengers with flight security, safety actions and comfort in accordance with its rule and compensated passengers for the delay.”
Passengers who stayed in Sheremetyevo International Airport who were forced to sleep on the floor for days have decided to administer a claim to the Authority for Fair Competition and Consumer Protection (AFCCP). The claim states the Mongolian Airline Company`s failure to its 120 passengers` comfort and accommodation, causing passengers to sleep on the floor near to Duty Free stores at the airport like refugees. According to the A/71 direction by the director of the MIAT Company on January 21st 2013, passengers are allowed to have compensation of 200 US dollars for flights over 3500 km in the case of being denied-boarding, delays and cancelation of flights.
The responsibility also lies with MIAT for its passengers to be served food, drink, given accommodation and transportation during the delay.
A spokesperson for MIAT made a statement regarding the compensation.
“The ОМ136 Berlin-Moscow-Ulaanbaatar flight was delayed for two days due to technical failure and weather conditions from March 24th to March 26th. It was found that a tire should be replaced during technical checks just before departing Moscow. The company took action to bring a tire from Mongolia on a plane but we failed at the customs warehouse due to a Russian customs regulation issues.
Due to these conditions the process of replacing the tire would certainly take time. Hence MIAT authority reached a decision and sent a plane to collect its passengers at 19.30 pm on Tuesday March 26th. Passengers arrived at 10.30 am on Wednesday March 27th.
The MIAT Airline Office in Moscow provided passengers with flight security, safety actions and comfort in accordance with its rule and compensated passengers for the delay.”
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